3 Winter-Friendly Pharmacy Services
Posted on Nov 22, 2022
Falling temperatures and winter weather can prevent customers from making the trek into your pharmacy. Whether it’s just too cold to leave the comfort of their home, or snow- and ice-covered roads make driving a challenge, providing customers with other ways to access care and their medications is essential. Not only does it ensure they stay on track with their treatment, but it can increase customer satisfaction and loyalty as well. Here are 3 winter-friendly pharmacy services:
1. Prescription and OTC Product Deliveries
This is especially important for pharmacies without a drive-thru window as it provides customers who are unable to coming into your store with another way to obtain their medications and OTC purchases.
- Manage pending delivery requests.
- Track delivery statuses, including proof of delivery.
- Capture payments, electronic consents, and signatures.
- Securely transmit information back to your pharmacy (through wi-fi or data connectivity).
2. Online Refill Requests & Payments
With cold and flu season in full swing, many of your customers may prefer contactless, remote options over live interactions. Plus, during the busy winter months it’s especially important to utilize your staff’s time efficiently. Offering online refill requests and remote payment options is not only convenient for patients, but it also reduces the amount of time your staff spends on the phone or at the register too.
In fact, pharmacies that utilize our point-of-sale software, BestPOS can take advantage of our easy text-to-pay feature. With this feature, patients who have opted in to receive electronic communication from your pharmacy will get a text message containing a link to a secure, HIPAA compliant portal. Here, they can:
- Review their order.
- Submit their payment.
- Select whether they’d like to pick up the item(s) or request a delivery.
To make things even easier, you’ll be notified once the payment is processed and the information with be updated in BestPOS automatically.
3. Virtual Care
Over the last few years, virtual care services have become increasingly helpful for both patients and their care providers. The ability to stay connected with patients, no matter where they are can improve medication/treatment adherence and increase patient satisfaction.
Plus, independent pharmacies don’t have to make substantial investments or changes to their daily workflows to offer virtual care either, thanks to our integration with Doxy. Using the integration, pharmacies can offer their patients free, HIPAA compliant teleconferencing services. This way they can complete their consults and medication therapy management (MTM) appointments remotely.
The bottom line?
Virtual care and remote options aren’t going anywhere and it’s not just about safety anymore. Patients have become use to (and enjoy) the flexibility they offer. That’s why it’s important for pharmacies to offer both in-person and virtual care services moving forward. To learn more about how BestRx can help you launch and manage these must-have winter services, request a free demo today!