We strive to make the software conversion process as quick and easy as possible.
That’s why we use a phased approach, ensuring your pharmacy’s data is transferred successfully, everything is functioning properly, and you feel comfortable with your new software.
Here’s how the conversion process typically works:
Your “go-live” date is the day your pharmacy’s BestRx software is officially active.
Please Note: Your pharmacy database is the first thing that will be converted to BestRx, which may include some images, depending on what’s available from your previous software provider and/or the data conversion package you select from Infowerks. However, scanned Rx images are not part of the initial implementation and will be available approximately 2-4 weeks after you go-live.
Once your software is up and running, our customer support team will set up any other features you’ve enrolled in, like our Messaging Interface or Cloud Backups.
As we mentioned earlier, scanned Rx images (as well as any other images included in the Infowerks package the pharmacy selects) will be converted to your BestRx software approximately 2-4 weeks after your go-live.
Now that we’ve walked through the phases of converting to BestRx, here are answers to some other questions you may have:
Typically, transferring and testing your data is the most time-consuming part of the conversion process.
Your primary responsibility during the conversion process will be to verify your test data.
It’s important to review all fields for each record you are verifying, before moving on to the next one. For example, when reviewing patient data, you will need to check the name, address, date of birth, gender, phone number, etc. After confirming the information matches in both systems, you will repeat the process for each additional record.
If you identify any discrepancies in your test data, notify your assigned Onboarding representative right away.
If your reported discrepancies can be corrected, then our conversion team will make a request to receive a new, corrected test database for you. If your reported discrepancies are unable to be corrected, then our conversion and Onboarding teams will provide you with the best alternative solution for your pharmacy.
While the information that can be converted varies by software vendor, in most cases the following data can be converted to BestRx:
- Drug information and prescription numbers.
- Patient information, including allergies and any remarks/notes.
- Prescriber information.
- Insurance information.
- Sig codes.
- Transaction information, including account receivables and charge account balances.
In some cases, you may be able to convert other types of data, including:
- Some or all of your nursing home information.
- Transfer pharmacy information.
- Workflow preferences.
- Images and electronic signatures.
Certain types of data may require an additional fee to obtain. The data conversion team and your onboarding representative will reach out to your existing vendor to confirm what can be converted and advise you of any fees that may be associated.
If you would like to transfer other data not typically provided, we can attempt to obtain it. However, the process can take four to five weeks and is not guaranteed.
Your workflow settings are not converted to BestRx automatically.
That way, they can help you adjust these settings in BestRx the morning of your go-live. While we may not be able to replicate all your workflow settings, your representative will set up your workflow in BestRx as close as possible to the one you were utilizing before.
In most cases, you will be able to use your existing label design.
This will depend on the device, and whether it meets our basic hardware specification requirements, which can be found in our welcome packet.
Additionally, if you’re using a device that is not listed in our spec sheet, we strongly recommend having your onboarding representative test it to confirm its compatibility.
Currently, we are integrated with:
– Eyecon (9400 and 9420)
– Kirby Lester
– VIVID Pill Counter
While you can cancel or postpone your go-live, there is a high probability that in doing so, you will experience issues and/or disruptions with your current software.
To help you become comfortable with your new software, we offer multiple training resources for you and your team.
We strongly encourage you and your staff to begin working in the BestRx test environment prior to your go-live. Plus, you can always contact our industry-leading customer support team for assistance with any questions you have as well.