As 2025 comes to a close, we sat down with Hemal Desai, former President of BestRx, now SVP of Community Pharmacy at RedSail Technologies to discuss this year's wins, challenges, and the exciting year to come.

In a healthcare system where affordability often feels out of reach, one pharmacist is rewriting the rules—with a pharmacy that doesn’t even have a cash register. Ritesh Shah, a 30-year pharmacy veteran who’s filled shoes from CEO to seven-store owner, decided during COVID-19 that his next business venture would be less focused on profit and more on people. That purpose was rooted in a promise to his late sister, Raina. And today, it lives on through the Ritesh Shah Charitable Pharmacy, a not-for-profit pharmacy in Red Bank, New Jersey that has dispensed over $2 million in free medications to more than 500 patients living below the federal poverty line.

This post is Part 3 of a 3-part series adapted from the BestRx Tips & Tricks session at the Connect 2025 Pharmacy Conference. In Part 1, we covered dispensing features. In Part 2, we discussed patient engagement tools, and here in Part 3, we focus on claims, customization, and team resources.You didn’t go to pharmacy school to get an MBA, but after a few years in the business, you probably know your way around operations.As much as pharmacists put patients first, pharmacy is still a business—and maintaining that business means staying on top of behind-the-scenes tasks like finances, compliance, and team coordination.But the business is always changing, and the to-do list is always growing. How can you keep your patients and your business healthy at the same time?

Ask any independent pharmacist why they went into the industry—and more importantly, why they’ve stayed—and they’ll likely give you the same answer: the patients.For all the niche medication knowledge, clinical skills, and business savvy pharmacists bring to the table, one thing comes up again and again: the most rewarding part of the job is caring for the people in your community. Depending on your patient base, you might serve hundreds—if not thousands—of people every week. And with that volume, it’s not always easy to keep up, let alone maintain the personal connection that independent pharmacies are known for.

Dispensing is every pharmacy’s bread and butter—but that doesn’t mean it has to take up your entire day. As more pharmacies expand into clinical care, they’re learning to juggle new opportunities with the same day-to-day tasks they’ve been used to handling for years. It’s no wonder that now time seems short. With the right tools in place, dispensing can be easy, efficient, and just another to-do rather than an entire day of work.

The inner workings of pharmacy software mirror the inner workings of a pharmacy: they’re complex. Pharmacies navigate through a flock of vendors touting various products and platforms with accompanying APIs to find the most complimentary solutions for them.

Connect 2025, the RedSail Technologies User Conference, has officially wrapped! For the first time, BestRx customers joined together with all RedSail Technologies brands (PioneerRx, NRx, PrimeCare, and more) to master their current technology, explore new features/enhancements, and learn more about the latest trends within the industry.

Community pharmacists want to serve patients, not turn them away. But when it comes to pricing prescriptions for cash-pay patients, finding the right balance between affordability and sustainability can be difficult to manage and take away valuable time from providing patient care.

Trade show season is almost here, and we’re excited to connect with you! Whether you're dropping by to say hello, looking for expert answers to your software questions, or eager to explore our newest features, we’d love to meet you and your pharmacy team.

While patient care is at the heart of every pharmacy, running a successful business also requires tackling tricky behind-the-scenes tasks, like claims processing. Each time you fill a script and submit a claim, you’re under pressure to ensure each submission is accurate, compliant, and processed quickly. For many pharmacists, this process can feel like a tangled web of paperwork, deadlines, and hurdles.

Achieving full DSCSA compliance doesn’t have to drive you mad, with BestRx by your side, you’re supported every step of the way. We understand there’s a lot of information out there surrounding the compliance requirements and we want to ensure we make this process as easy as possible for you and your pharmacy.

Tackle busy seasons effortlessly with BestRx’s new Forms & Scheduler tool. Whether it’s cold and flu season or back-to-school vaccinations, pharmacies often face a surge in activity. Managing appointment requests, scheduling, and administering vaccines or point-of-care testing can quickly become overwhelming.