This post is Part 1 of a 3-part series adapted from the BestRx Tips & Tricks session at the Connect 2025 Pharmacy Conference. In Part 1, we’re diving into dispensing features. Part 2 will cover patient engagement tools, and Part 3 focuses on claims, compliance, and team resources.
Dispensing is every pharmacy’s bread and butter—but that doesn’t mean it has to take up your entire day.
As more pharmacies expand into clinical care, they’re learning to juggle new opportunities with the same day-to-day tasks they’ve been used to handling for years. It’s no wonder that now time seems short.
With the right tools in place, dispensing can be easy, efficient, and just another to-do rather than an entire day of work.
If you’ve been using BestRx for any amount of time, you know just how much the system can do to help you dispense more effectively. While we prioritize keeping the software simple, straightforward, and easy to use for pharmacies — well, there’s always more to learn… and more to do!
In this blog, we’re highlighting some of the most useful (and sometimes overlooked) dispensing tools in BestRx. These features can help you reduce errors, speed up your workflow, and give your team a little bit of breathing room.
Here’s what we recommend:
Sometimes when you’re in the middle of filling scripts, things don’t go according to plan: the phone rings, a patient walks in, or another prior authorization doesn’t go through. When other tasks come up, you need to save your progress and return to dispensing when you have free time.
That’s where the Manage Intake Queue shines. It lets you quickly add basic prescription info (like patient, drug, and prescriber) and come back to dispensing without losing your place.
How to use it:
Waiting for a doctor to call back can bring your whole workflow to a halt.
But you don’t have to be left waiting. Refill Requests let you send that request directly from the patient profile and keep an eye on the status, so you’re never left wondering if the request’s been answered.
How to use it:
Updating prescriber info can be a pain when you have to chase down contact details or guess if a doctor’s address has changed.
The Surescripts Prescriber Directory, built right into BestRx, eliminates that second-guessing and gives you instant access to a nationwide database of verified prescribers. Use it to grab info and get right back into workflow.
How to use it:
Even in 2025, faxed prescriptions and documents probably still show up at your door. The Inbound Faxes feature helps you take care of them.
Instead of digging through piles of paper or a separate fax machine, you can review, link, and manage faxes electronically. No more clutter or spilled coffee on important documents.
How to use it:
Nothing’s more frustrating than not knowing where a prescription ended up on the shelf and having to dig around trying to find it.
RxLocation Management is one way to solve it. It lets you track where prescriptions live in your pharmacy so your team always knows exactly where to find them. No more lost scripts or wasted time trying to hunt them down.
How to use it:
Paperwork piling up again? The Document Management feature lets you scan, capture, or attach files directly to prescriptions, patient files, prescriber records, and more (no papercuts involved!).
From BestRx, you can find delivery tickets, prescription copies, or any other info that patients, prescribers, or payers might need to have.
If you're unsure whether this feature is enabled, please contact our customer service team for assistance.
How to use it:
Unclaimed prescriptions can cause headaches (and lost profit), but the 14-30 Day Will Call Queue helps you keep an eye on what’s been waiting too long.
From this screen, you can quickly decide whether to reverse a script, send a pickup reminder, or message patients to clear out your queue.
How to use it:
Dispensing will always be at the heart of your pharmacy, but BestRx can make that work smoother so you have more time for other tasks.
If you want to pick up even more tips and tricks like these, look into attending RedSail Technologies’ annual Connect Pharmacy Conference.
We highly recommend making it a part of your continuing education next year, especially for BestRx users looking to get the most out of their software.
If you have any questions or need help setting up these features, our Customer Support team is here for you—just give us a call at (877) 777-5758.
Keep an eye out for Part 2 of this series, where we’ll dive into patient engagement tools that can help you connect with the people you serve.