Payment processing is often an overlooked part of running a pharmacy. Most pharmacists receive a monthly statement, pay what’s due, and move on. While this process seems simple enough, too often, it translates to paying far more in credit card fees than you realize, often without a clear understanding of where those costs come from.
Every time a patient pays with a credit or debit card, multiple systems and organizations are involved behind the scenes. Card networks, banks, processors, and software platforms all work together in a complex network behind the scenes. When those vendors are disjointed, disconnected, or poorly explained, you may find it hard to understand exactly what you’re paying for, and why.
You shouldn’t have to spend valuable time deciphering confusing processing statements or searching for hidden fees from third-party providers.
That's why we are excited to offer RedSail Pay, a transparent and pharmacy-focused merchant services solution designed to simplify payments and help you keep more of your hard-earned revenue.
Here’s what you need to know about RedSail Pay and what it can do for your pharmacy:
RedSail Pay is the merchant services solution from RedSail Technologies, the parent company of BestRx. It was built specifically for independent pharmacies and their unique needs. We listened closely to the challenges pharmacists face with merchant services and designed RedSail Pay to help solve the day-to-day issues that make payment processing frustrating and expensive.
“Just right before we switched, we got hit with a $500 Visa technology fee out of nowhere. Those kinds of surprise charges really catch you off guard and do nothing but make you mad.” Rick Sain, Drug Store Pharmacy
“Merchant services” refers to the technology that reads cards, captures payment details, securely routes the transaction for approval, and settles funds back to your pharmacy. With so many components involved, RedSail Pay brings it all together in a way that’s easier to understand, manage, and support.
Most importantly, RedSail Pay offers predictable and transparent pricing, helping pharmacies reduce costs and eliminate surprise fees.
Second, RedSail Pay is directly integrated with BestRx. When you make the switch, you only need to make one phone call for any payment processing questions—no more juggling multiple vendors or getting caught between a software provider and a processor. This consolidation saves time, reduces confusion, and helps resolve issues faster.
Third, and finally, RedSail Pay offers a simple, seamless onboarding experience. In as little as three to four weeks, your pharmacy can be fully up and running. Once live, settlements are handled remotely and processed overnight, supporting smoother reconciliation and more consistent cash flow.
“It was a no-brainer for us. The transition was totally seamless—our staff never even knew we changed [processors].” Rick Sain, Drug Store Pharmacy
RedSail Pay is designed to fit seamlessly into the way you already work in BestRx. Instead of introducing new systems or extra steps, payment processing is embedded directly into your existing workflows. No new steps to follow or hoops to jump through.
At the point of sale, you can process credit card payments directly within BestRx. Transactions flow through the same checkout process you already use, eliminating the need to switch systems or manually re-enter information. This not only speeds up checkout but also reduces errors and ensures payments are correctly tied to the corresponding prescription or transaction.
In addition to counter payments, you can securely process credit cards at delivery, store cards on file for future or recurring transactions, and use Text-to-Pay for added convenience. These options are especially helpful for refills, repeat patients, and situations where collecting payment in person is not possible.
Because RedSail Pay is fully integrated with BestRx, payment data stays connected from authorization through settlement. Transactions are automatically recorded and associated with the correct activity in the system, supporting accurate reporting and easier reconciliation.
RedSail Pay is always evolving to better support the needs of independent pharmacies. New features are in the works to make credit card processing even simpler, more flexible, and more cost effective.
Some of the upcoming enhancements include device-less credit card processing, which allows you to take payments without relying on additional hardware, as well as the option to add surcharging to help offset processing costs.
RedSail Pay will also support NationsBenefits card processing, expanding payment acceptance options for pharmacies and their patients. These are all part of RedSail’s commitment to keeping payment processing simple so you can focus on patients.
RedSail Pay was built to make payment processing simpler, more transparent, and better aligned with how independent pharmacies operate in BestRx.
By combining flexible payment options, seamless integration, and clear pricing, RedSail Pay helps reduce complexity and free up valuable time for your team
As RedSail Pay continues to evolve, you can feel confident you have a payment partner designed to support both today’s needs and what comes next.
Interested in learning more? You can schedule your own savings analysis here: https://www.redsailtechnologies.com/redsail-pay