Payment processing is often an overlooked part of running a pharmacy. Most pharmacists receive a monthly statement, pay what’s due, and move on. While this process seems simple enough, too often, it translates to paying far more in credit card fees than you realize, often without a clear understanding of where those costs come from.Every time a patient pays with a credit or debit card, multiple systems and organizations are involved behind the scenes. Card networks, banks, processors, and software platforms all work together in a complex network behind the scenes. When those vendors are disjointed, disconnected, or poorly explained, you may find it hard to understand exactly what you’re paying for, and why.
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When independent pharmacies evaluate technology for their store, they’re looking for a solution that will allow them to better care for their patients, simplify their operations and grow their business. Many pharmacy management software systems claim to do just that.
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While each customers’ needs may not be the same, their interactions with your pharmacy are often similar. This is especially true for the questions being asked. In fact, between sharing your store hours and notifying customers that their script is ready for pickup, you may feel like a broken record by the end of the day
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The way consumers interact with businesses has changed a lot over the last two decades. Gone are the days when people relied on the Yellow Pages, and thanks to advancements in technology, even making a phone call is becoming a thing of the past. Now, more than 6 billion people across the globe rely on smartphones for pretty much everything, from connecting with friends, family, and work to entertainment and making purchases.
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Delivery services for prescriptions and OTC items are no longer considered “optional”. In fact, most of your customers expect it. If your pharmacy isn’t offering deliveries, you may be losing revenue and eventually, even customers.
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