
Payment processing is often an overlooked part of running a pharmacy. Most pharmacists receive a monthly statement, pay what’s due, and move on. While this process seems simple enough, too often, it translates to paying far more in credit card fees than you realize, often without a clear understanding of where those costs come from.Every time a patient pays with a credit or debit card, multiple systems and organizations are involved behind the scenes. Card networks, banks, processors, and software platforms all work together in a complex network behind the scenes. When those vendors are disjointed, disconnected, or poorly explained, you may find it hard to understand exactly what you’re paying for, and why.
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Improving patient engagement and adherence rates are top priorities for most independent pharmacies, and they often go hand in hand. When medications are taken as prescribed, it not only promotes better health outcomes for patients, but it means more predictable, steady revenue for your pharmacy. Plus, you’ll have more opportunities to interact with patients and keep them engaged with your store.
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