In this candid, one‑on‑one conversation, independent pharmacy owner, Scott Pace, sits down with RedSail Technologies CEO, Andy Maurer, to discuss the issues pharmacy owners are facing, including support delays, PioneerRx lag times, RxLocal instability, buggy updates, hardware struggles, and communication gaps. Andy shares what we've learned, what’s being rebuilt inside RedSail, and how upcoming changes—from restructured support and tighter QA processes to better ancillary tools and a long‑term strategy for PioneerRx, BestRx, and Axys—will shape the next phase of the company. The discussion also covers vertical integration, private‑equity concerns, patient‑message transparency, pharma programs, data control, and the role AI will play in automating workflows and improving efficiency across community pharmacies. This open, detailed dialogue gives pharmacy owners a clear look at RedSail’s roadmap and its renewed commitment to stability, innovation, and supporting independent pharmacy as a true partner.