Interactive Voice-Response, or IVR, has become integral to the pharmacy experience in the 21st century. With this technology, pharmacy customers can use phone, text, or email to access store hours with ease, speak directly to a staff member, and to request refills.
Not all IVR systems for pharmacies provide the same level of functionality. BestRx only partners with the top interactive voice-responsive providers including Telemanager, VoiceTech, Vow, and ATEB to deliver an exceptional experience. IVR technology facilitates refill reminders, will-call reminders, even birthday greetings just to name a few.
The result of this technology is to:
- Maximize Revenue
- Increase Productivity & Efficiency
- Improve Patient Outcomes & Adherence
The reason for this – boiled down – is because IVR simplifies the process and grants ease of access for both the patient and the pharmacist. Human beings are so busy with our professional and personal lives that any inefficiency will lead most to choose a different path or method, even when it comes to accessing their prescriptions or receiving medical advice.
Patient adherence to prescription medications has really become a problem due to either cost or to a lack of understanding. Pharmacists are the last line of defense to ensuring that the patient understands what, when, and how much of their medication they should take.
Head to BestRx.com to learn more about our pharmacy management software and the benefits it will bring to your business.